General Delivery Information:

We deliver to every address within the UK that Royal Mail reaches. We also ship to countries both within Europe and internationally.

Costs:

Within the UK:

  • We offer free postage and packaging for subscription boxes.
  • For all other orders, prices will vary depending on the item/s and the type of shipping chosen; either Standard, Tracked or DPD.

Outside of the UK:

  • We offer subsidised shipping for our subscription boxes; £2.50 per box within Europe and £3.50 per box outside of Europe.
  • For all other orders, prices will vary depending on the item/s and the type of shipping chosen; either Standard or Tracked (or DPD within Europe).

To see all costs simply add the desired items to your shopping basket and you will see a total sum at the checkout before payment.

Timings:

You can view the different shipping options on the checkout page whenever you add items to your basket. We offer a Standard Shipping as well as an upgraded Tracking or DPD option for all orders.

Here you will also note the suggested time frame that these orders will take to get to you from point of dispatch, not from point of purchase. These time frames relate to working days (Monday to Friday) and do not include weekends. They are also the suggested schedules that are advised by our carrier services and not a concrete guarantee. We do our best to get orders out on time but delays may occur and we cannot control orders once they are in the hands of the carrier service.

Missing or delayed orders

All of our orders are shipped with the Royal Mail (unless you have chosen DPD). They specify that deliveries are not technically “missing” until after these time frames:

  • Within the UK: after 2 weeks
  • Within Europe: after 3 weeks
  • Rest of the World: after 4 weeks

Please bear these dates in mind when making a purchase. If you have any concerns about an order please email team@cocoarunners.com.

General:
Our standard boxes are designed to fit through your letterbox while protecting the chocolate. The chocolate is not shipped with ice packs and the boxes are cardboard and do not have thermal insulation. If you are ordering at the height of summer or to somewhere very sunny, please do keep this is mind as we cannot guarantee the chocolate won’t melt.

We do everything we can to make sure your chocolate will get to you in one piece, but once the chocolate leaves our warehouse we cannot control the conditions the chocolate is exposed to. Chocolate melting, theft or breakages are at the customer’s own risk. We would also like to clarify that we are not responsible for tracing orders missing in the post. If you would like to be able to track your orders we do provide an upgrade option for customers to have greater peace of mind at the checkout. We can confirm dispatch date from our warehouse but after this, the customer must consult their local postal service.

If you have any queries about delivery options or concerns about your order status, please contact us at team@cocoarunners.com.

Setting a “Dispatch Date”

You can set a “Dispatch Date” at the checkout when purchasing any of our gift products. Please note that this is when an order is to be sent from our warehouse not when orders are to be delivered to the recipient’s address.

This dispatch date is the date when the order gets processed by our warehouse and it will then be shipped either on the same day or the next working day – so please allow time for this. Our offices and warehouse are closed over the weekend so we cannot dispatch items on Saturday, Sunday or on Bank Holidays.

For Subscriptions:

We want you to get your hands on the chocolate quickly, so we’ll send your first box straight away.

Subsequent monthly boxes will be sent out during the third full week of the month. We send these boxes out Monday to Friday in this week slot.

Cocoa Runners BoxOur monthly boxes are designed to be “letterbox friendly” and to fit through nearly all UK letterboxes. The dimensions of our box are 18.3cm wide x 2.4cm thick x 29cm long. If you’re worried, you can have the chocolate delivered to your workplace instead. You do not need to be in to sign for deliveries.

We deliver to every address within the UK that Royal Mail reaches. We also ship to countries within the EU for an extra £2.50 per box.

We can ship outside the EU for an additional charge. To get an estimate simply add your desired items to your basket. When you enter checkout, select the delivery country and it will automatically calculate the delivery cost.

If you’re lucky enough to live somewhere sunny, we recommend suspending your subscription during the hottest months and restarting when the weather is a little cooler.

For Other Orders:

When you buy additional bars from our Chocolate Library, we aim to send out all deliveries the next working day. If you order before 12.00pm (BST) we will try and send out your order the same working day.

For up to 12-16 bars, we can keep your order “letterbox friendly” (more than 6 bars will come in two separate “letterbox friendly” boxes). For larger orders we will send a parcel for which you need to sign.

Our chocolate is not magic, it will melt in extreme heat so please bear this in mind if you are looking to buy chocolate in summer. If you’re placing a single order that just can’t wait, we would recommend ordering at the beginning of the week using expedited shipping.

If you have any other questions, please check our FAQs or get in touch.

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