General Delivery Information:
We deliver to every address within the UK that Royal Mail reaches. We also ship to countries both within Europe and internationally. Please see the table below for a breakdown.
WHAT WE SHIP:
|UNTRACKED SHIPMENTS||TRACKED SHIPMENTS||SUBSCRIPTION||UNTRACKED SHIPMENTS||TRACKED SHIPMENTS|
England, Scotland, Wales, Northern Ireland
|Subscriptions, Bars, Hampers, Wine Gifts, Gift Boxes, Couverture, Craft Chocolate Collection||3-5 working days||1-2 working days (DPD is fastest)||FREE||Royal Mail Untracked = £2.95||Royal Mail Tracked = £4.95
DPD = £7.95 (Wine Gift) OR £9.95
|EU ZONE 1
Hungary, France, Netherlands, Republic of Ireland, Belgium, Denmark, Poland, Germany, Austria, Czech Republic, Luxembourg
|Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection. Plus couverture with limit of £200.||10-15 working days||3-5 working days||£2.50||Royal Mail Untracked = £3.95 – £5.95 (depending on value)||DPD = £11.95|
|EU ZONE 2
Portugal, Spain, Lithuania, Estonia, Latvia, Italy, Finland, Sweden, Slovakia, Greece
|Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection. Plus couverture with limit of £200.||10-15 working days||3-5 working days||£2.50||Royal Mail Untracked = £5.95||DPD = £14.95|
|EU ZONE 3
Cyprus, Malta, Norway, Iceland, Slovenia, Monaco, Croatia, Slovenia, Switzerladnd, Romania
|Subscriptions, Bars, Hampers, Gift boxes, Craft Chocolate Collection with a limit of £200.||10-15 working days||5 – 7 working days||£3.50||Royal Mail Untracked = £5.95 – £9.95 (depending on value)||Royal Mail Tracked = £5.95 – £19.95 (depending on value)|
|AUSTRALIA & NEW ZEALAND||Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200.||15-20 working days||7 – 10 working days||£4.50||Royal Mail Untracked = £5.95||Royal Mail Tracked = £5.95 – £19.95 (depending on value)|
|Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200.||15-20 working days||7 – 10 working days||£3.50||Royal Mail Untracked = £4.95||Royal Mail Tracked = £9.95 – £19.95 (depending on value)|
|REST OF THE WORLD ZONE 1
Hong Kong, Israel, Japan, India, Malaysia, Russia
|Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200.||20-30 working days||7 – 10 working days||£4.50||Royal Mail Untracked = £9.95||Royal Mail Tracked = £19.95|
|REST OF THE WORLD ZONE 2
Singapore, Lebanon, Oman, South Africa, Chile
|Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200.||20-30 working days||7 – 10 working days||£4.50||Royal Mail Untracked = £9.95||Royal Mail Tracked delivery = £24.95|
|REST OF THE WORLD ZONE 3
Albania, Bulgaria, Brazil, China, Ecuador, Colombia, Egypt, Pakistan, Papua New Guinea, Peru, Georgia, Russia, Taiwan, United Arab Emirates, Ukraine, Vietnam
|Subscriptions, Bars, Gift Boxes, Craft Chocolate Collection with a limit of £200.
Please note: we do not have any tracked shipping options for countries in this Zone.
|20-30 working days||Apologies but we cannot offer any tracked options at the moment.||£4.50||Royal Mail Untracked = £9.95||Apologies but we cannot offer any tracked options at the moment.|
Please note: We do not ship items on weekends or bank holidays. Our warehouse ships all items before 12 noon UK time so if you place an order after this time, the item will be shipped on the next working day. These time frames are guides and delays may occur so please select the upgraded option where possible.
The chocolate is not shipped with ice packs and the boxes are cardboard and do not have thermal insulation. If you are ordering at the height of summer or to somewhere very hot, please do keep this is mind as we cannot guarantee the chocolate won’t melt.
We do everything we can to make sure your chocolate will get to you in one piece, but once the chocolate leaves our warehouse we cannot control the conditions the chocolate is exposed to. Chocolate melting, theft or breakages are at the customer’s own risk. We would also like to clarify that we are not responsible for tracing orders missing in the post. If you would like to be able to track your orders we do provide an upgrade option for customers to have greater peace of mind at the checkout. We can confirm dispatch date from our warehouse but after this, the customer must consult their local postal service.
Missing or delayed orders
All of our orders are shipped with the Royal Mail (unless you have chosen DPD). They specify that deliveries are not technically “missing” until after these time frames:
- Within the UK: after 2 weeks
- Within Europe: after 3 weeks
- Rest of the World: after 4 weeks
Please bear these dates in mind when making a purchase. If you have any queries about delivery options or concerns about your order status, please contact us at email@example.com.
Setting a “Dispatch Date”:
You can set a “Dispatch Date” at the checkout when purchasing any of our gift products. Please note that this is when an order is to be sent from our warehouse not when orders are to be delivered to the recipient’s address.
This dispatch date is the date when the order gets processed by our warehouse and it will then be shipped either on the same day or the next working day – so please allow time for this. Our offices and warehouse are closed over the weekend so we cannot dispatch items on Saturday, Sunday or on Bank Holidays.
We want you to get your hands on the chocolate quickly, so we’ll send your first box straight away.
Subsequent monthly boxes will be sent out during the third full week of the month. We send these boxes out Monday to Friday in this week slot.
Our monthly boxes are designed to be “letterbox friendly” and to fit through nearly all UK letterboxes. The dimensions of our box are 18.3cm wide x 2.4cm thick x 29cm long. If you’re worried, you can have the chocolate delivered to your workplace instead. You do not need to be in to sign for deliveries.
We deliver to every address within the UK that Royal Mail reaches. We also ship outside of the UK for additional charge (see table above).
If you’re lucky enough to live somewhere sunny, we recommend suspending your subscription during the hottest months and restarting when the weather is a little cooler.
For Other Orders:
When you buy additional bars from our Chocolate Library, we aim to send out all deliveries the next working day. If you order before 12.00pm (BST) we will try and send out your order the same working day.
For up to 12-16 bars we can keep your order “letterbox friendly” (more than 6 bars will come in two separate “letterbox friendly” boxes). For larger orders we will send a parcel for which you need to sign.
Our chocolate will melt in extreme heat so please bear this in mind if you are looking to buy chocolate in summer. If you’re placing a single order that just can’t wait, we would recommend ordering at the beginning of the week using expedited shipping.