Privacy Policy

This privacy and cookies policy was last updated on 24th May 2018.


Welcome to Cocoa Runners.


This website (the “Website”) is owned and operated by NC Chocolate Ltd., trading as ‘Cocoa Runners’ (“Cocoa Runners”, or “we”, “us” or “our”).


Parts of our Website contains links to third party websites for your convenience and to explain the services we are using. When you access a third party website through such links please understand that we do not control the content and are not responsible for the privacy practices of that site even where they may contain Cocoa Runners or associated company logos. We suggest that you carefully review the privacy policies of those websites linked from our site. These sites may send their own cookies to users, collect data or solicit personal information.



How do we use this data?

When you browse our Website, we use cookies to collect:

We collect this information for the purpose of our legitimate interests in maintaining and managing our Website and ensuring its security. If you do not want us to collect this information you can use your web browser’s “do not track” (“DNT”) facility to tell us that you don’t want to be tracked when you visit our Website. Further information about DNT can be found at

For more information about how we use cookies on our Website, see our Cookies Policy.

How long do we keep this information for?

We will only keep information about your visit to our Website for the purposes we’ve mentioned. Typically we delete browsing data every 12 months.

Who do we share this information with?

We share information about visitors to our Website with service providers who help us administer and manage the Website. We also share information about your use of our Website with advertising networks, although you cannot be personally identified from this information.

Where do we transfer this information to?

Most information we collect about your use of our Website is stored within, and not transferred outside of, the European Economic Area. However data generated by Google Analytics is transmitted to and stored by Google on servers in the United States. Google is certified under the EU-US Privacy Shield.

If you require further information about these safeguards, please contact us at


How do we use this data?

You do not have to supply us directly with any information when you use our Website. If you choose to use our ‘contact us’ feature or otherwise get in touch with us, we will use the information you send us for the purpose of responding to your enquiry. When we use your personal data for this purpose, we do so for our legitimate business interest in communicating with you in accordance with your wishes and expectations. We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.

General enquiries about our recruitment procedures are welcome but we are not able to consider CVs or job applications sent to us via this Website. If you do use this Website to send us this type of information, it will be securely deleted on receipt.

How long do we keep this information for?

We will only keep your information for as long as is necessary in order to manage your query. We usually keep records of routine queries for 6 months but in some cases (for example where the query relates to a contract between us, or where we need to obtain legal advice in order to respond to a complaint) we may need to retain a record of our communications for up to 6 years.

Who do we share this information with?

We will share your data with our service providers and our professional advisers if this is necessary in order to resolve a query or complaint.

Otherwise we will not share your information with any third party unless:

Where do we transfer this information to?

Information you send us via our Website is stored within, and not transferred outside of, the European Economic Area.


How do we use this data?

If you use our Website to place an order with us, we will ask you to supply us with the information we need in order to process your order. We collect this information because it is necessary for the performance of our contract with you.

How long do we keep this information for?

We keep information regarding your online transactions for 6 years.

Who do we share this information with?

We share information about your online transactions with our suppliers and service providers where this is necessary to manage online payments, or to fulfil and deliver online orders.

Otherwise we will not share your information with any third party unless:

Where do we transfer this information to?

Information we hold about your online transactions is stored within, and not transferred outside of, the European Economic Area.


How do we use this data?

You do not have to supply us directly with your personal data when you use our Website. However, some communications, services and facilities can only be provided if you supply us with relevant details. For example, if you sign up for our newsletter, enter a competition, prize draw or promotion, complete a survey or create an account you will be asked to provide us with your contact details. If we ask you to supply us with information that is not strictly necessary in order for us to provide you with the communication, service or facility you are interested in, we will make this clear. This might be because it’s useful to us in helping us learn more about our customers or enhance our products and services.

If you do sign up for our newsletter, enter a competition, prize draw or promotion, complete a survey, or set up an online account we will use the personal data you provide:

When we use your personal data for these purposes, we do so for our legitimate interests in managing and administering online accounts and for our legitimate business interests in developing and promoting our goods and services and communicating with you in accordance with your wishes and expectations. You can object to our use of your data for these purposes at any time. For further information about the way we use your data for direct marketing purposes see our direct marketing section.

We will also use this data for the purpose of our legitimate interests in accessing appropriate professional advice and in order to ensure we comply with legal obligations to which our business is subject.

If you provide us with your information in connection with a competition entry, prize draw or promotion, we will use this to administer our competition, to communicate competition results where relevant and to deliver prizes. When we use your personal data for these purposes, we do so because it is necessary for us to collect and use this information for the performance of our contract with you in accordance with our competition rules.

How long do we keep this information for?

Information we hold for the purpose of managing your online account or profile is held by us for as long as your account or profile continues to be active.

Information we hold for market research purposes is not usually held in a form that will identify you for longer than 6 months.

Information we hold in connection with the management of competitions, prize draws, and promotions is usually held for 6 years.

Information we hold for direct marketing purposes so that we can send you newsletters and other promotional material is held by us for as long as you continue to be interested in receiving our marketing communications. However you can tell us to stop using your details for marketing purposes at any time by using the unsubscribe link in our emails or contacting us at

Who do we share this information with?

We share this data where necessary with our suppliers, service providers and professional advisers.

Otherwise we will not share your information with any third party unless:

Where do we transfer this information to?
Most of the information we collect about when you sign up for our newsletter, enter a competition, prize draw or promotion, complete a survey, or set up an online account is stored within, and not transferred outside of, the European Economic Area. However data relating to our newsletter is transmitted to and stored by Mailchimp on servers in the United States. Mailchimp is certified under the EU-US Privacy Shield.


How do we use this data?

We will use contact details you give us to deliver promotional information that you request or that we feel may interest you. We will also use this information to gain insights into the needs and interests of our customer base and to evaluate the effectiveness of our marketing activities.

We will only contact you for marketing purposes by email if you have consented to this.

When we use your data for our direct marketing purposes we do so for our legitimate interests in promoting our business and the goods we offer.

How long do we keep this information for?

We keep information for direct marketing purposes for as long as you continue to be interested in receiving our marketing communications. We use tracking technology to help us monitor the effectiveness of our e-marketing and delete contacts from our e-marketing database after three years of recipient inactivity.

You can tell us to stop using your details for marketing purposes by contacting us and can opt out of email marketing at any time by using our unsubscribe feature.

Who do we share this information with?

Where necessary we share this data with our suppliers and service providers.

Otherwise we will not share your information with any third party unless:

Where do we transfer this information to?

Information we hold for direct marketing purposes is stored within, and not transferred outside of, the European Economic Area.


You can ask us at any time to provide you with a copy of your personal data. In relation to personal data you have supplied to us, and which is held by us for the purpose of entering into a contract between us or on the basis of your consent, you are entitled to ask us for a copy of this information in a structured, commonly used and machine readable format so that you can reuse it or share it with other organisations.

To obtain a copy, please write to: our Privacy Officer at NC Chocolate Ltd, Clearwater House, 4-7 Manchester Street, LONDON W1U 3AE, enclosing a cheque for £10 payable to NC Chocolate Ltd.   If you think the personal data we hold about you is inaccurate or incomplete, you can ask us to correct it or complete it.

In some circumstances you also have the right to object to our processing of your data and can ask us to restrict our use of your data and to delete it.

There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.

If you wish to exercise any of these rights you should contact us at


Questions, comments or requests concerning this privacy notice are welcomed and should be addressed to the co-founders at

If you have a concern about the way we handle your personal data you have the right to complain to the Information Commissioner (ICO). You can find details of how to do this on the ICO website at ttps:// or by calling their helpline on 0303 123 1113.

This privacy notice was last updated on 24th May 2018.