Account

Delivery Information

Whilst we are currently operating as ‘normal’, we rely heavily on our warehouse team and postal services to get your order out to you. We regret that international orders (that is orders delivered to outside of the UK) may take 2-3 times as long to reach you.

For orders despatching to outside of the UK, we are shipping on a “best efforts” basis. We are doing what we can to make sure your order arrives with you promptly (please make sure to opt for Tracked shipping).  But regrettably we are also in the hands of overburdened local sorting offices and mail systems which are dealing with unprecedented challenges. Outside of the UK we have absolutely no control of local delivery services – and we’re experiencing orders sometimes taking 3-5 days and sometimes 3+months to get to e.g the USA, Russia or Saudi Arabia.  In this instance, we would ask you to be patient for your order to arrive and please make sure to opt for a Tracked service.

For our customers in Australia: Because of the COVID-19 pandemic, Australian customs has started rejecting packages that contain chocolate. For this reason, we have had to make the difficult decision to remove Australia from our list of shipping options. We will continue to monitor the situation as it changes. If you have any questions, please contact team@cocoarunners.com.

General Delivery Information:

We deliver to every address within the UK that Royal Mail reaches. We also ship to countries both within Europe and internationally. Please see the table below for a breakdown. Please note: This table is provided as a guideline only. Prices subject to change. See checkout for most up to date prices.

 SHIPPING ZONES
WHAT WE SHIP:
TIMINGS PRICING
UNTRACKED SHIPMENTS TRACKED SHIPMENTS SUBSCRIPTION UNTRACKED SHIPMENTS TRACKED SHIPMENTS
UK
England, Scotland, Wales, Northern Ireland
Subscriptions, Bars, Hampers, Wine Gifts, Gift Boxes, Couverture, Craft Chocolate Collection 3-5 working days 1-2  working days (DPD is fastest) £1.95 Royal Mail Untracked.

Value of under £15 = £1.95

Royal Mail Tracked.

Under £200 = £3.95 (RM48) | £4.95 (RM24)

Value over £200 = FREE

DPD = £7.95 (Wine Gift)

EU ZONE 1
Hungary, France, Spain, Netherlands, Republic of Ireland, Belgium, Denmark, Poland, Germany, Austria, Czech Republic, Luxembourg
Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200.. 5-7 working days 3-5 working days £4.45 Royal Mail Untracked.

Value of under £20 = £3.95

Value of under £20 = £4.95

Value of over £20 = £6.95

Value of over £50 = £11.95

DPD = £14.95

EU ZONE 2
Portugal, Lithuania, Estonia, Latvia, Italy, Finland, Sweden, Slovakia, Greece
Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200.. 10-15 working days 3-5 working days £4.90 Royal Mail Untracked.

Value of under £20 = £3.95

Value of over £20 = £6.95

Value of over £50 = £11.95

DPD = £14.95
EU ZONE 3
Cyprus, Malta, Norway, Iceland, Slovenia, Monaco, Croatia, Slovenia, Switzerladnd, Romania
Subscriptions, Bars, Hampers, Gift boxes, Craft Chocolate Collection with a limit of £200. 10-15 working days 7-10 working days £5.45 Royal Mail Untracked.

Value of under £20 = £3.95

Value over £20 = £6.95

Royal Mail Tracked. £14.95 – £18.95
NEW ZEALAND Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200. 10 – 15 working days 7 – 10 working days £6.45 Royal Mail Untracked.

Value under £30 = £6.95

Value over £30 = £15.95

Royal Mail Tracked = £18.95
NORTH AMERICA
Canada, USA
Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200. 15-20 working days 7 – 10 working days £6.45 Royal Mail Untracked.

Value of under £20 = £2.95

Royal Mail Tracked.

Value of under £20 = £5.95

Over £20 = £9.95

Over £50 = £16.95

Craft Chocolate Collection = £10.95

REST OF THE WORLD ZONE 1
Hong Kong, Israel, Japan, India, Malaysia, Russia
Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200. 20-30 working days 7 – 10 working days £6.45 Royal Mail Untracked.

Value of under £30 = £6.95

Value over £30 = £15.95

Royal Mail Tracked = £18.95
REST OF THE WORLD ZONE 2
Singapore, Lebanon, Oman, South Africa, Chile
Subscriptions, Bars, Hampers, Gift Boxes, Craft Chocolate Collection with a limit of £200. 10-15 working days 7 – 10 working days £6.45 Royal Mail Untracked.

Value of under £30 = £6.95

Value of over £30 = £15.95

Royal Mail Tracked = £18.95
REST OF THE WORLD ZONE 3
Albania, Bulgaria, Brazil, China, Ecuador, Colombia, Egypt, Pakistan, Papua New Guinea, Peru, Georgia, Russia, Taiwan, United Arab Emirates, Ukraine, Vietnam
Subscriptions, Bars, Gift Boxes, Craft Chocolate Collection with a limit of £200. 10-15 working days 7-10 working days £6.45 Royal Mail Untracked.

Value of under £30 = £6.95

Value over £30 = £15.95

Royal Mail Tracked = £18.95

Please note: We do not ship items on weekends or bank holidays. Our warehouse ships all items before 12 noon UK time so if you place an order after this time, the item will be shipped on the next working day. These time frames are guides and delays may occur so please select the upgraded option where possible. 

General:

The chocolate is not shipped with ice packs and the boxes are cardboard and do not have thermal insulation. If you are ordering at the height of summer or delivering to somewhere very hot, please do keep this is mind as we cannot guarantee that the chocolate won’t melt. If you are concerned about the chocolate melting, we recommend ordering at the start of the week and opting for expedited shipping.

We do everything we can to make sure your chocolate will get to you in one piece, but once the chocolate leaves our warehouse we cannot control the conditions the chocolate is exposed to. Chocolate melting, theft or breakages are at the customer’s own risk. We would also like to clarify that we are not responsible for tracing orders missing in the post. If you would like to be able to track your orders we do provide an upgrade option for customers to have greater peace of mind at checkout. We can confirm dispatch date from our warehouse but after this, the customer must consult their local postal service.

We sincerely apologise should you face any issues during transit, however we must clarify that shipping goods to countries that we have in the past experienced risk (be it delays, customs problems, theft etc.) are done so at the customer’s own risk. For full disclosure, this can sometimes include countries within zone 9, including: Albania, Algeria, Cameroon, Canary Islands, China, Cuba, Ethiopia, Iran, Iraq, Lebanon, Madagascar, Morocco,  Nepal, Saudi Arabia, Solomon Islands, Tanzania, Vietnam.  This list is not exhaustive, however if you have any concerns over the shipping country please do get in touch with us and we will do our best provide to you with any evidence, suggestions or testimonials.

Missing or delayed orders

All of our orders are shipped with the Royal Mail (unless you have chosen DPD). They specify that deliveries are not technically “missing” until after these time frames:

Please bear these dates in mind when making a purchase. If you have any queries about delivery options or concerns about your order status, please contact us at team@cocoarunners.com.

For Subscriptions:

We want you to get your hands on the chocolate quickly, so we’ll send your first box straight away.

Subsequent monthly boxes will be sent out in the week of the third monday of the month. We send these boxes out Tuesday to Friday during this week.

Cocoa Runners Box

Our monthly boxes are designed to be “letterbox friendly” and to fit through nearly all UK letterboxes. The dimensions of our box are 18.3cm wide x 2.4cm thick x 29cm long. If you’re worried, you can have the chocolate delivered to your workplace instead. You do not need to be in to sign for deliveries.

We deliver to every address within the UK that Royal Mail reaches. We also ship outside of the UK for additional charge (see table above). We cannot offer tracked or express shipping for subscription boxes.

As with other orders, chocolate is not shipped with ice packs and the boxes are cardboard and do not have thermal insulation.

For Other Orders:

When you buy bars from our online shop, we aim to send out all deliveries the next working day. If you order before 12.00pm (BST) we aim to and send out your order the same working day. This may delay during peak seasons and depends on our warehouse team’s capacity.

For bar orders of up to four bars, we keep your order “letterbox friendly”. If your order contains more than four full-sized bars, this will come in a larger parcel and we do not expect this to be able to fit through the letterbox.

For orders that contain cooking chocolate, wholesale cartons, catering couverture packs, this will be packed in a larger box.

If you have any other questions, please check our Terms & Conditions or get in touch.

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